Tower Coordinator

Dallas

    • Excellent communication skills: able to read, write, and speak English
    • Must have basic mathematics skills
    • Basic computer skills and ability to learn Microsoft applications (Word, Excel, Outlook) and other software applications
    • Customer service skills, strong interpersonal skills as you will need to be courteous and professional on the phone
    • Must have excellent attendance and job performance results in current position.
    • Ability to work a variety of shifts as we operate 365/24/7
    • Must have High School Diploma
    • Must have ability to work under pressure while maintaining composure.
    • Must be a team spirited individual
    • Previous experience as a delivery driver would be beneficial
    • Ability to read a dispatch sheet, ability to identify routing changes, gate assignments, ship numbers. 
    • Ability to handle multiple calls and radio communications,
    • Work well under extreme pressure.
    • Computer experience required.
    • Excellent communication skills.
    • Ability to prioritize
    • Must be able to obtain AOA badge & customs sticker
    • Must be able to be flexible to work any shift/hours subject to change due to shift bidding

Position Summary: To effectively and efficiently handle administration functions in the HCC. Ensure various airline customers and internal customers satisfaction by providing accurate and timely information in a professional manner.

Duties and Responsibilities:

    • Review dispatch sheet to check for any new routings and compare to daily schedule.
    • Fill in gate and ship number.
    • Update gate changes/ routings and canceled flights and relay information to drivers.
    • Foster working relationships with the customer through strong written and verbal communication.
    • Coordinate with Ramp personnel to resolve any catering issues as appropriate.
    • Update and relay information to all levels of management.
    • Clerical work
    • Other responsibilities as assigned by management

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