Quality Assurance Supervisor


Knowledge, Skills and Experience

  • Bachelor’s degree preferred
  • One to three years of related work experience required
  • Proven analytical and leadership skills
  • Strong interpersonal and communication skills
  • Ability to develop and lead others to obtain desired results & achieve budget
  • Working knowledge of Good Manufacturing Practice (GMP), FDA, USDA and HACCP regulations
  • Excellent verbal, written and organizational skills required combines with an aptitude for multi-tasking
  • Good knowledge of Microsoft Office and Windows-based computer application

Key Performance Indicators (KPI)

  • Cost and productivity
  • Quality score (GQS)
  • Food cost if applicable
  • Frequency and severity of work accidents
  • Days on Hand if applicable
  • Absenteeism rate
  • Customer satisfaction

The LSG Group is the world’s largest provider of in-flight services. These include catering, onboard retail, in-flight equipment and logistics, consulting and lounge services. The company’s extensive know-how in culinary excellence and logistics has led to its successful entry in adjacent markets, such as train services and retail. LSG Sky Chefs delivers 578 million meals a year, primarily for more than 300 airlines at 214 airports in 51 countries. For more information, please visit our website at www.lsgskychefs.com

In addition to in-flight services, LSG Sky Chefs operates in several adjacent markets (non-airline) such as retail and catering for passenger trains, educational and healthcare facilities. These business areas are fast-paced environments characterized by a strong entrepreneurial spirit. Our teams identify customer needs proactively, respond to them very quickly, and coordinate internally to ensure a high-quality delivery.

We are seeking candidates who have the desire and commitment to help us achieve our mission, as well as develop our adjacent markets around the world.


Role Purpose Statement: The job incumbent manages a shift, an area and/or a department within the Retail - Customer Service Center (CSC). Also monitors and engages employee safety within the Retail division of the CSC.

Key Interfaces: (Internal, External)

Internal: Other Operations Management, Clerical and Union  External: Customers, Suppliers, Vendors

Main Accountabilities

Generic Supervisor Responsibility

  • Supervise daily area / department activities in the Retail CSC
  • Conduct daily work group meetings
  • Manage allocated labour to maximize productivity
  • Schedule and control employees to meet labour productivity and overtime targets
  • Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)
  • Document and follow up on all department processes in order to implement improvements

Quality Assurance

  • Supervises the CSCs Quality Initiative
  • Ensure compliance with all Global Quality Standard (GQS), HACCP, FDA, USDA requirements, as well as, other regulatory agencies and airline customer Quality requirements
  • Partners with CSC Leadership to ensure Audit Readiness
  • Regularly trains all employees on proper Food Safety, Hygiene and Handling Procedures


  • Ensure that the area of responsibility is properly organized, staffed and directed
  • Guide, motivate and develop the subordinate employees within the Human Resources Policy
  • Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
  • Make the company's values and management principles live in the department(s)
  • Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
  • Participate and support company sponsored initiatives such as GQS, HACCP, Lean Manufacturing, Employee Safety and CBase


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