Quality Assurance Manager

Seattle

  • Bachelor''s degree in Food Science or Food Safety preferred
  • Five to seven years of quality experience and minimum 2 years of management experience required
  • Compliance and investigative audit experience required
  • Proven analytical and leadership skills
  • Strong interpersonal and communication skills
  • Ability to develop and lead others to obtain desired results
  • Proven understanding of Good Manufacturing Practice (GMP), FDA, USDA, and HACCP regulations
  • Experience and understanding of Total Quality Management and Change Management
  • Excellent verbal, written and organizational skills required combines with an aptitude for multi-tasking
  • Good knowledge of Microsoft Office and Windows-based computer application

Role Purpose Statement: The job incumbent is responsible for the implementation, auditing, assessing and training of quality systems within the responsible Customer Service Center (CSC).

Duties and Responsibilities
Quality

  • Implement, audit, assess and train quality systems
  • Provide technical expertise relative to Hazard Analysis and Critical Control Points (HACCP), food safety, sensory and quality evaluations
  • Track performance and monitor CSC progress objectively weekly based on internal key indicators required by organization, regulatory agencies and customers
  • Conduct monthly HACCP audits and assess HACCP program compliance by reviewing and analyzing weekly HACCP logs and management checklists to determine consistent fulfilment of required HACCP standard operating
  • Support CSC leadership with inspection readiness, coach CSC before, during and after all external quality, food safety and sanitation inspections
  • Supervise delivery and quality assurance of pest control, contract services and supplies
  • Conduct local vendor audits
  • Research and respond to all alleged food-borne incidents
  • Monitor routine microbiological testing program
  • Implement tools to promote internalization and standardization of quality, food safety and sanitation process
  • Ensure compliance with customer specifications and quality standards (e.g. Food and Drug Administration (FDA), United States Department of Agriculture (USDA), HACCP etc) and follow up with corrective actions if necessary
  • Ensure kitchen exceeds customer and internal standards
  • Maintain and utilize quality system processes and procedures to impact customer quality
  • Perform and document periodical and random checks on products and services to ensure quality standards are met
  • Analyze and reply to quality issues reported by customers
  • Investigate all food safety incidences, food poisoning etc. and initiate appropriate action and reporting
    Quality Reporting
  • Monitor and prepare reports for the quality management system
  • Collect and monitor all quality documents (e.g. Chef Table, portion control, equipment handling, ramp-on time and safety performance)
  • Keep manuals and documentation updated and implement new procedures and rules
    Leadership
  • Ensure that the area of responsibility is properly organized, staffed and directed
  • Guide, motivate and develop the subordinate employees within the Human Resources Policy
  • Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
  • Make the company''s values and management principles live in the department(s)
  • Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
  • Participate and support company sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing, Employee Safety

    Key Performance Indicators (KPI)
  • Quality score (GQS)
  • Customer satisfaction index
  • Quality system implementation
  • Quality trainings conducted
  • Smooth manufacturing processes
  • Food cost variance
  • Number of delays, aircraft incidents
  • Realized cost savings
  • Projects being realized on time and in budget

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