Operations Manager

Des Plaines

  • Bachelor’s degree or equivalent experience required
  • In addition, five to seven years directly related operational experience required
  • Strong presentation, communication, training and interpersonal skills
  • Proven track record in Lean manufacturing and success in implementation of redesigned processes 
  • Ability to develop and lead others to obtain desired results & achieve budget
  • Experience in managing a manpower planning and scheduling tool (i.e. VPS)
  • Strong knowledge of Occupational Safety and Health Administration (OSHA), FDA, United States Department of Agriculture (USDA) and Environmental Protection Agency (EPA) regulations
  •   Strong knowledge of Good Manufacturing Practice (GMP) and HACCP guideline 
  • Excellent analytical and conceptual skills
  • Demonstrable record of understanding and meeting customer expectations
  • Proven track record of understanding the drivers of product and labor cost variances
  • Good knowledge of Microsoft Office and Windows-based computer application

Role Purpose Statement: Job incumbent ensures control, maintenance and continuous improvement of all activities in equipment according to customer policies and requirements, within Customer Service Centers (CSC) and in accordance with the corporate team. Responsible for supporting the achievement of the CSC budgets as agreed by the GM of the CSC.  


Key Interfaces: (internal, external)

Internal: Operation/Production, Procurement, Human Resources, Quality and Safety Managers

External: Suppliers, Local Authorities, Facility Services Companies, Customers, Government Agencies, Customs, Food and Drug Administration (FDA), Airport Operations


Managing Business

  • Implement department short -term operation plan in coordination with other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviations
  • Oversee the department economic and operating performance. Ensure that the department is managed and controlled efficiently in line with the company’s framework and market requirements. 
  • Support and implement the principles of Lean manufacturing
  • Provide data for the development of an annual business plan and budgeting for department
  • Ensure optimal deployment of human, technical and material resources in the department
  • Ensure that department work methods are in line with the company’s standards and customer contracts
  • Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage
  • Implement and sustain the LSG Production System in areas of operation
  • Ensure par levels of customer inventory and customer specific goods to provide required service
  • Maintain an ongoing, positive and pro-active relationship with all internal and external customers
  • Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations
  • Investigate customer quality issues, develop and implement corrective actions
  • Participate in the daily operations briefing

Equipment Management

  • Strategically plan, organize, and manage the equipment department with regards to daily hours, schedules, productivity, quality and safety.
  • Using the principles of Lean, develop, implement and maintain an internal logistics delivery process to ensure just in time delivery 
  • Ensure on-time and accurate production and delivery of sanitized equipment to all departments within the scope of the operation 
  • Reduce surplus airline equipment to customer par levels
  • Oversee the airline wash department; manage the bonded store following customs guidelines


  • Ensure that the area of responsibility is properly organized, staffed and directed
  • Guide, motivate and develop the subordinate employees within the Human Resources Policy
  • Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
  • Make the company's values and management principles live in the department(s)
  • Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
  • Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, LSG Production System, Employee Safety

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