Location Manager

Fort Myers

  • Bachelor''s degree or equivalent experience required
  • In addition, minimum five years of relevant management/operations experience
  • Working knowledge of lean manufacturing
  • Excellent communication skills both verbal and written
  • Ability to build, develop, and maintain strong cross-functional teams, employee relations and union relations
  • Experience in managing multiple departments
  • Successful record in stretching to exceed Corporate expectations
  • Polished presentation and interpersonal skills
  • Good knowledge of Microsoft Office and Windows-based computer applications

Role Purpose Statement: The job incumbent ensures the competitiveness of all activities at the Customer Service Center (CSC) and is responsible for planning, steering and coordinating activities, including Procurement/Manufacturing/Logistics/HR/Finance/Quality and customer service activities of the CSC in order to achieve targets and objectives.

Main Accountabilities
Business Strategy, Policies and Tools

  • Contribute to the definition of the CSC/regional strategy
  • Develop and execute the implementation of the CSC strategy
  • Ensure compliance with the policies provided by regions and Corporate
  • Managing Business
  • Ensure the development of an annual business plan and budgeting for the CSC based on the regional specific objectives and strategy in coordination with the relevant interfaces
  • Ensure the development and implementation of short- and mid-term planning on products and services in coordination with Sales & Services and other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviations
  • Oversee the CSC''s economic and operating performance.
  • Ensure that the CSC is managed and controlled efficiently in line with the company''s framework and market requirements.
  • Ensure optimal deployment of human, technical, financial and material resources
  • Ensure that the CSC''s work methods are in line with the company standards and customer contracts
  • Initiate capital expenditure requests
  • Initiate and control continuous optimization of processes
  • Ensure the compliance with safety, health, environmental and quality guidelines provided by corporate and local regulations and customer requirements
  • Ensure clear communication and close co-operation with all relevant internal and external interfaces
  • Where applicable: ensure the procurement/purchase of all materials and services needed at the CSC in line with the company''s standards
    Leadership
  • Ensure that the area of responsibility is properly organized, staffed and directed
  • Guide, motivate and develop the subordinate employees within the Human Resources Policy
  • Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
  • Make the company''s values and management principles live in the department(s)
  • Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
  • Participate and support company sponsored initiatives such as Global Quality Standard (GQS), Hazard Analysis and Critical Control Points (HACCP), Lean Manufacturing, Employee Safety

    Key Performance Indicators (KPI)
  • EBITDA
  • Quality score (GQS)
  • Labor cost
  • Food cost
  • Frequency and severity of work accidents
  • Days on Hand
  • Absenteeism rate
  • Staff turnover rate
  • Receivables
  • People Development/Succession Planning
  • GPS-System/Performance Management Process
  • If applicable: customer satisfaction index

Apply for this position