IT Procurement Supervisor


Knowledge, Skills and Experience

  • Bachelor’s degree preferred
  • Supervisory experience required
  • One to three years of procurement, telecommunications, mobility device management and billing experience required
  • Strong organizational skills
  • Excellent communication and presentation skills
  • Demonstrated ability to multi-task, team leadership and solve problems in very fast paced environment
  • Write reports, procedure manuals, and detailed, precise business correspondence
  • Strong cognitive skills, including analysis, problem solving, attention to detail, and decision making
  • Decision making skills as they relate to cell phone contracts, hardware purchases, preferred vendors and general IT policy
  • Proficient computer skills to include Microsoft Excel, Word, and PowerPoint
  • Be on call for after-hours escalations on weekends and Holidays

Key Interfaces: (internal, external) Internal: Customer Service Center (CSC), Americas Region Headquarters (ARH) departments  External: Vendors, Auditors

Main Accountabilities

  • Supervisory role for contract and full time staff within IT Procurement. Distribute IT IBM Webshop ordering, mobility ordering/troubleshooting, non-IBM IT procurement work load within team as needed and be the escalation lead for all issues within the team.
  • Manage the LSG NAM $2 million (annually)/2500 lines of service mobility landscape across 3 vendors, including purchasing, billing, usage analysis, policy abuse and vendor management
  • Second level approver for all purchases made within LSG Ordering Portal to verify selection complies with company policy
  • Prepare and present cost analysis on a monthly basis to IT Finance Manager and launch details for new and existing products internally and across organizations among vendors in order to reduce cost and maintain high quality and updated technology in the NAM region.
  • Manage compliance to IT inventory reporting processes from distributors, suppliers and CSC’s with routine communication both verbal and written
  • Maintain product data for all LSG Ordering Portal Approvers and Orders in North America
  • Monitor and manage LSG Ordering Portal escalations that are not delivered by outsource provider
  • Initiate and control LSG responsible functions within Non-Standard Product orders with outsourced providers
  • Maintain and Develop all training materials for NAM Order Management processes
  • Coding of IT invoices for AP and other finance related tasks as needed for IT accounting activities
  • Analyze invoices, opening and tracking disputes, and credit retrievals
  • Other IT projects as required

Key Performance Indicators (KPI)

  • IT Procurement orders are processed accurately and within 24 hours of receipt
  • Mobility calling plans are adjusted to meet current usage patterns to ensure financial balance
  • Process documentation is updated as process innovations are discovered and agreed
  • Policy compliance is monitored on a regular basis
  • Requests and correspondence with customers are answered within 24 hours
  • Monthly cost analysis reports are developed and distributed to cost center managers by the 15th day of every month
  • Invoices are coded and sent for payment within 3 days of receipt

Apply for this position