IT Procurement & Mobility Manager

Irving

Knowledge, Skills and Experience

  • Bachelors degree preferred
  • 3 to 5 years of procurement, telecommunications and billing experience required
  • 3 to 5 years’ experience configuring and deploying mobile devices, handheld or tablets using AirWatch MDM software required
  • 5 to 7 years of supervisor experience
  • Strong organizational and customer service skills
  • Excellent communication and presentation skills
  • Demonstrated ability to multi-task, lead teams and solve problems in a very fast paced environment
  • Write reports, procedure manuals, and business correspondence
  • Strong cognitive skills, including analysis, problem solving, attention to detail, and decision making
  • Decision making skills as they relate to cell phone contracts, hardware purchases and preferred vendors

Competencies

  • Mastering Complexity
  • Fostering Talent
  • Leading Change
  • Driving Business
  • Creating Spirit

Key Interfaces: (internal, external)Internal: All LSG Sky Chefs departments and field locations, IT Users, LH CT IT Procurement team External: Cellular Service Providers, Mobile Device Resellers and Manufacturers, Mobile Device Management (MDM) Software Vendors, and Global LH Infrastructure Provider

Main Accountabilities

 

  • Act as Manager for IT Procurement staff with coaching and evaluation responsibilities
  • Manage, develop and implement new mobile device management solutions
  • Responsible for the mobility landscape including purchasing, billing, usage analysis, and vendor and asset management
  • Financial oversight of cellular and mobile device purchasing and mobility program management
  • Monitor and manage LSG Ordering Portals
  • Maintain and Develop all training materials for NAM Order Management and Mobile Device Management processes
  • Support users with the Installation/Configuration/Administration of Mobile Devices and Mobile Device Management Applications
  • Responsible for testing and verification of all existing and future MDM environments.
  • Troubleshoot devices with issues on device hardware and software
  • Responsible for after-hours on call support
  • Ensure compliance with Global and Regional IT project guidelines / policies

Key Performance Indicators (KPI)

  • Projects are completed on time, delivering desired output, without adversely affecting User departments
  • Ensure compliance of global, corporate, and regional project and application standards
  • Continuous process improvement incorporated in all processes
  • Tickets are resolved within Service Levels with quality results

 

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