Human Resources Generalist


  • Bachelor’s degree in business, human resources or related field preferred, or equivalent experience required
  • In addition, one to four years of HR experience
  • Strong analytical, organizational and problem-solving skills
  • Able to effectively communicate at all levels in the organization both oral and written
  • Practical knowledge of federal and state employment laws and their applicability in the workplace.

Role Purpose Statement:     Assists in the administration and management of Human Resources policies and procedures and the Master National Agreement; ensures compliance with federal and state employment laws; handles employee relations issues for their Customer Service Center (CSC).  Our CSC’s are food production facilities and the employee base can run from 50-500 employees.    They are open 365/24/7 to support our customers. 

*Extremely discounted fares for full time employees on Alaska Airlines by way of Stand By Seating

Key Interfaces: (internal, external)

  • Internal: Union and Non Union Employees in the CSC, Legal, Employee and Labor Relations
  • External: Union Representatives, Job Applicants, Recruiters, Regulatory Compliance Officers and Airline Customers


  • Support the implementation of Human Resources (HR) policies and programs for union and non-union employees in Customer Service Center (CSC).
  • Administer HR policies and procedures including employee benefits, wage increases, retirement, etc.
  • Source, recruit, interview and select quality employees to staff various CSC positions
  • Act as primary driver of hourly recruitment and retention activities to include development of staffing plans and the growth of recruitment sources; analyze data to improve quality of recruitment sources
  • Act as first line liaison with union employees, facilitating resolution of employee concerns
  • Assist in the administration of Master National Agreement (MNA) grievance procedures
  • Assist with Department of Transportation (DOT) random drug and alcohol testing program and company non DOT pre-employment drug testing programs
  • Support auditing of clerical activities for accuracy and adherence to standards
  • Deliver and / or facilitate CSC and company required training and development programs
  • Assist in planning and rollout of employee engagement activities
  • Attend unemployment hearings as needed
  • Assist with miscellaneous HR functions as assigned


Key Performance Indicators:

  • Union Grievances
  • Turnover
  • Time to Fill
  • OSHA Recordable Frequency and Severity
  • Workers Compensation Claims
  • Hotlines Complaints
  • People Development
  • Employee Recognition

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