Human Resource Manager


  • Bachelor’s degree in business, human resources or related field preferred, or equivalent experience required
  • In addition, five to seven years of Human Resource generalist experience in a supervisory or managerial role required
  • Strong analytical, organizational and problem-solving skills
  • Able to effectively communicate at all levels in the organization both oral and written
  • Practical knowledge of federal and state employment laws and their applicability in the workplace.
  • Team-oriented individual with strong leadership ability
  • PHR or SPHR preferred

Role Purpose Statement:  Leadership position at the CSC (Customer Service Center) level responsible for the administration and management of Human Resources policies and procedures and the Master National Agreement; ensures compliance with federal and state employment laws; handles employee relations issues for CSC employees.


Key Interfaces: (internal, external)

  • Internal: Union and Non Union Employees in the CSC, Legal, Employee and Labor Relations
  • External: Union Representatives, Job Applicants, Recruiters, Regulatory Compliance

               Officers and Airline Customers


Business Strategy, Policies, and Tools

  • Execute the implementation of the regional strategy in the area of responsibility
  • Ensure compliance with the policies provided by region and Corporate

Human Resource Management

  • Responsible for the implementation of human resources policies and programs for union and non-union employees in Customer Service Center (CSC).
  • Locally administer and interpret Master National Agreement (MNA); administer MNA grievance procedures
  • Provides advice and counsel to operational management regarding human resources practices, policy and employment laws; active member of CSC senior leadership team. 
  • Responsible for supporting employees regarding employee relations issues.
  • Oversee Department Budget including recruitment, training, uniform, and any department related expenses.
  • Source, recruit, interview and select quality employees to staff various CSC positions.
  • Deliver and manage CSC and company required training and development programs.
  • Oversee Department of Transportation (DOT) random drug and alcohol testing program and company non DOT pre-employment drug testing programs.
  • Review, process, and participate in CSC safety programs and worker’s compensation claims and settlement negotiations while ensuring company conformance to applicable laws and regulations.


  • Ensure area of responsibility is properly organized, staffed and directed
  • Plan, implement and control the cost and budget in area of responsibility; initiate and steer corrective actions in case of deviations

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