Area Director Last Mile Logistics


Knowledge and Skills

  • Knowledge of lean concepts including Toyota Production System principles required
  • Proven track record in Lean manufacturing and success in implementation of redesigned processes
  • Knowledge of Total Quality Management and Change Management experience is preferred
  • Strong analytical and problem solving skills
  • Sound delegation skills accompanied with effective ability for follow-up
  • Proficient with windows based software
  • Excellent communication skills (verbal and written); ability to effectively interact with all levels
  • May require up to 70% travel


Role Purpose Statement: The job incumbent ensures control, maintenance and continuous improvement of operational standards, according to Corporate policies and customer requirements, within the North America Region and in accordance with the regional/corporate team. Responsible for supporting the achievement of the Customer Service Center (CSC) budgets as agreed by the GM of the CSC and ensure control, maintenance and continuous improvement of Lean manufacturing according to the LSG Sky Chefs Production System.

Key Interfaces: (internal, external) Internal: Operations, ARH departments  External: Customers, suppliers, consultants, associations

Business Strategy, Policies and Tools

  • Ensure control, maintenance and continuous improvement of operational and lean production standards, according to Corporate policies and customer requirements and in accordance with the corporate team
  • Employ process improvement methodologies to NAM CSCs Transportation Departments

Lean Production

  • Strategize, implement and drive continuous improvement across CSCs and in close coordination with management staff
  • Implement LSG Production System in Transportation Departments in line with corporate and regional policies
  • Increase know how and skills on lean production and continuous improvement by developing and facilitating lean and other process improvement related workshops and provide training as required (for example, Kaizen events)
  • Support the implementation of Regional Operational Excellence Strategy, guidelines, and policies
  • Support management teams to achieve business targets (KPI’s)
  • Define continuous improvement targets together with the management staff and report performance against set operational objectives
  • Manage customer KPIs and promoted root cause analysis workshops in CSCs with delays
  • Analyze cost reduction potential; Accountable for settling and delivering budget results related to productivity/process improvements
  • Report on KPIs for quality, productivity costs, and service delivery
  • Ensure communication and know-how sharing processes between CSCs in the region


  • Identify and train departmental management and core employees on production system methodology and lean principles
  • Engage and lead CSC Transportation Supervisors and Managers through specialized training

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