Airline Food and Equipment Dispatcher


Description of the job, responsibilities and duties:

The Dispatcher position is responsible for coordination and assignment of outbound catering on the Customer Service dock.  Responsibilities include but are not limited to:

  • Review dispatch sheet to check for any new routings and compare to daily schedule
  • Fill in gate and ship number
  • Assign specific flights for all scheduled personnel
  • Complete team sheets
  • Assign terminators and additional sections as required
  • Keep dispatch sheets current
  • Update gate changes/routings and canceled flights and relay information to drivers
  • Interact with other Customer Service team members to solve problems and resolve issues
  • Comply with Company SOPs – Standard Operating Procedures
  • Work as a member of the LSG Sky Chefs team to ensure the highest quality product is delivered to our airline customers
  • Coordinate other duties as assigned



  • Ability to follow instructions and stay safety conscious
  • Excellent English communication and customer service skills required
  • Ability to multitask – handle multiple calls, radio, and face to face communications at the same time
  • Ability to read and interpret paperwork in English
  • Good organizational , time management skills and computer skills
  • Ability to handle high pressure and time sensitive situations
  • Must pass training course for final certification
  • Must be flexible to work any shift/hours – shifts are subject to change due to shift bidding


Our Employees Must Be Able to:

  • Work assigned schedule which may include nights, weekends or holidays
  • Work overtime when required
  • Ability to handle dry ice
  • Wear Personal Protective Equipment as required
  • Pass a criminal background and drug test


Environmental Requirements:

  • Will be exposed to extreme temperature changes (hot and cold) and noise
  • Working in a cold weather environment of approximately 35-40 degrees
  • This position requires to be active, walking, heavy lifting and pushing 50+ lbs.
  • Regularly stands, bends, lifts, and moves intermittently during shifts of 8+ hours


Benefits Offered:

  • Free Lunch/Parking/Uniforms
  • Membership in the American Airlines Credit Union
  • After 2 months you become part of the local union
  • A variety of insurance and benefits including medical, dental and vision


After 90 days of employment through LSG Sky Chefs employees are eligible for:

  • New Hire Incentive Bonus $500 Value first 6 months
  • Referral Bonus $150
  • Participation in the company’s 401k
  • Life Insurance Benefits (Basic and Supplemental)
  • Accidental Death & Dismemberment Insurance
  • Disability Benefits (Short-Term and Long-Term)
  • Employee Assistance Program


Schedule: Flex

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