Account Manager


  • Bachelor''s degree or equivalent experience required
  • In addition, three to five years of experience in related field
  • Strong presentation, communication, training and interpersonal skills
  • Demonstrable record of understanding and meeting customer expectations
  • Proven track record of understanding of the drivers of product and labor cost variances
  • Needs good knowledge of Microsoft Office and Windows-based computer applications

Role Purpose Statement: The incumbent acts as a liaison with all department Managers in the Customer Service Center (CSC) and airline(s) regarding performance issues and customers requests. He/she will be responsible for coordinating and directing menu presentations.

Account Management

  • Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the CSC, the airline and the Key Account Manager
  • Ensure accurate billing and provisioning to the airline
  • Maintain daily par levels and inventory control in accordance with customer standards
  • Ensure equipment inventory is taken in a timely and accurate manner
  • Ensure the on time departure of all flights using catering guidelines
  • Support the respective departments regarding all airline cycle changes
  • Monitor and ensure compliance with customer specifications and equipment, policies and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager
  • Maintain customer specifications and monitor changes
  • Ensure that the airlines measurement system is taken into account in each department
  • Coordinate and participate in all CSC evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely manner
  • Monitor and ensure CSC compliance with the airlines safety expectations
  • Develop, document and maintain flight attendant comment and delay database
  • Support the Executive chef in menu presentations as needed. Assist in Chef tables
  • Track quality scores
  • Ensure par levels of customer inventory and customer specific goods
  • Participate in special customer projects
  • Ensure that the area of responsibility is properly organized, staffed and directed
  • Guide, motivate and develop the subordinate employees within the Human Resources Policy
  • Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
  • Make the company''s values and management principles live in the department(s)
  • Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
  • Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety

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