Neu-Isenburg, Germany – LSG Sky Chefs, the world’s largest provider of in-flight services, announced that 12 of its facilities worldwide have been recognized in the 2010 Annual Caterer Award program from United Airlines (UA). This list includes all of LSG Sky Chefs’ units in Asia/Pacific, Germany and South America which service UA, plus five in North America.
In the United States, Baltimore (BWI) received two awards and San Jose (SJC) received three awards, both for their overall performance as well as for the best domestic Meal Score in the Tier 1 and 2 categories. Tiers 1 and 2 awards are linked to the number of departures the facilities cater on an annual basis. Tier 1 units cater up to 6,000 departures per year, while Tier 2 units supply fewer than 2,000. SJC also collected an award for reliability, highlighting its on-time performance.
Las Vegas (LAS), Frankfurt (FRA ZE) and Munich (MUC) were also recognized for their excellent performance. LAS received the award for the best score in the customer meal experience category (via online customer feedback surveys) at the domestic level, while FRA ZE and MUC distinguished themselves at the international level. Santa Ana (SNA) received the flight attendant comment performance award, which recognizes caterers with the fewest flight attendant reports (complaints). In addition to SJC, the reliability award was also given to Minneapolis (MSP), Bangkok (BKK), Hong Kong (HKG), Buenos Aires (EZE), Rio de Janeiro (GIG) and Sao Paulo (GRU).
“Our partnership was enhanced significantly due to the effort and dedication demonstrated by our teams,” wrote Micaela Gibson, Managing Director Global Catering Operations at United Airlines in the recognition letter. “Our year over year overall results were impressive in terms of Safety, On-time Performance, Crew Feedback, and United Promoter Kitchen Meal Scores. We cannot emphasize enough how much our partnership with caterers, such as you, impacts these results. We want to thank you for all of your hard work and dedication to our account.”
“Recently our partnership with United Airlines was extended through 2012,” said Erdmann Rauer, Executive Board Member and Chief Sales Officer at LSG Sky Chefs. “That is why we feel so honored that half of our CSCs which service this important customer received this recognition. This is a great success for us.”