Wenzhou, China / Neu-Isenburg, Germany – Yesterday marked the official opening of a new customer service center (CSC) at the Wenzhou Longwan International Airport in China’s Zhejiang province (south of Shanghai). The new facility was constructed within the framework of the joint venture between LSG Sky Chefs and the Wenzhou Airport Group, which was formed back in 2014.
Thanks to the increase in manufacturing and trading in the region, the Wenzhou airport shows annual passenger growth rates of 10 percent. It also recently opened a new terminal. Being the sole caterer on site, this offers LSG Sky Chefs the opportunity to grow alongside this promising development. The construction of the new facility followed an eco-friendly concept that uses LED and solar lighting and a heat-recycling system. Currently, 160 employees there serve 120 flights per day for a client roster that includes Cathay Dragon, Air China, China Eastern China Southern and Hainan Airlines.
“This promising partnership is an important asset in our network in China,” said Erdmann Rauer, CEO of LSG Lufthansa Service Holding AG, at the official opening ceremony. “The long-term commitment to this joint venture, which has a lifespan of 25 years, is quite unique in our industry and reflects the mutual trust and respect on which we base our relationship.”
LSG Sky Chefs entered the Chinese market already in 1990 when acquiring the Dairy Farm Catering operations with facilities in Beijing, Hong Kong, Shanghai, and Xian. Today, LSG Sky Chefs is present at 20 airports in this steadily growing market. Eight of those airports belong to the top-10 busiest in the country, each of them handling passengers in the range of 35 to 95 million each year.
LSG Sky Chefs is a classic catering and hospitality expert serving airline and train customers. It offers solutions for complete catering programs, including full-tray menus, premium dining onboard, last-mile logistics, crew training, as well as lounge and hospitality services. LSG Sky Chefs delivers 696 million meals a year and is present at 205 airports across the globe serving more than 300 airlines and a growing number of European train operators.