Opening of new customer service center in Chicago
Chicago, Illinois, U.S./Neu-Isenburg, Germany – LSG Sky Chefs has opened a new Customer Service Center (CSC) at Chicago O’Hare International Airport. The state-of-the-art facility serves more than 500 flights per day, primarily for hub-customer United Airlines. They also service Alaska Airlines, Copa Airlines, Delta Airlines, Frontier Airlines, Spirit Airlines and Virgin America.
“With this major expansion in the Chicago market, we aim at strengthening our presence at this important airport in order to meet the increased demand for ethnic cuisine from the growing number of international carriers flying here,” said Erdmann Rauer, CEO of LSG Lufthansa Service Holding AG, during his opening remarks. “This is a major investment toward our continued goal of providing culinary excellence and premium quality for our valued customers.”
The building also reflects LSG Sky Chefs’ commitment to caring for the environment. It has been constructed in line with LEED (Leadership in Energy & Environmental Design) standards, one of the most popular global green-building certification programs. LSG Sky Chefs’ Chicago facility is the first LEED-certified airline catering facility worldwide, including features like a storm-water recapture system, natural light and LED illumination fixtures throughout the facility. It also utilizes the EnviroPure food-waste disposal system and other energy-efficient equipment.
The LSG Group is the world’s leading provider of end-to-end on-board products and services. These include catering, onboard retail and entertainment, onboard equipment and logistics, consulting and lounge services. The company’s dedication to culinary excellence and expertise in logistics has led to its successful entry into adjacent markets like train services and convenience retail. Its catering activities are marketed under the “LSG Sky Chefs” brand name, through which it delivers 591 million meals a year and is present at 211 airports in 50 countries. In 2015, the companies belonging to the LSG Group achieved consolidated revenues of € 3.0 billion.