Opening of new customer service center in Chicago

December 8, 2015

Chicago, Illinois, U.S./Neu-Isenburg, Germany – LSG Sky Chefs has opened a new Customer Service Center (CSC) at Chicago O’Hare International Airport. The state-of-the-art facility serves more than 500 flights per day, primarily for hub-customer United Airlines. They also service Alaska Airlines, Copa Airlines, Delta Airlines, Frontier Airlines, Spirit Airlines and Virgin America.

“With this major expansion in the Chicago market, we aim at strengthening our presence at this important airport in order to meet the increased demand for ethnic cuisine from the growing number of international carriers flying here,” said Erdmann Rauer, CEO of LSG Lufthansa Service Holding AG, during his opening remarks. “This is a major investment toward our continued goal of providing culinary excellence and premium quality for our valued customers.”

The building also reflects LSG Sky Chefs’ commitment to caring for the environment. It has been constructed in line with LEED (Leadership in Energy & Environmental Design) standards, one of the most popular global green-building certification programs. LSG Sky Chefs’ Chicago facility is the first LEED-certified airline catering facility worldwide, including features like a storm-water recapture system, natural light and LED illumination fixtures throughout the facility. It also utilizes the EnviroPure food-waste disposal system and other energy-efficient equipment.

The LSG Group is the world’s leading provider of end-to-end onboard products and services for the travel industry. It possesses a strong portfolio of independent expert brands: LSG Sky Chefs (catering and hospitality, including lounges), Retail inMotion (onboard retail), SPIRIANT (onboard equipment) and Evertaste (convenience food). The LSG Group is headquartered in Neu-Isenburg, near Frankfurt, Germany. In 2017, its almost 35,000 employees achieved consolidated revenues of EUR 3.2 billion. Additionally, the LSG Group has a rich network of joint ventures and partnerships partners around the globe, employing more than 20,000 staff and generating non-consolidated revenues of EUR 1.3 billion.