Innovation
We know what makes your passengers tick.
The key to understanding your passengers is not just knowing what they want; but where, when and how they want it. At LSG Sky Chefs we listen to passengers, carry out market research and monitor global trends as they emerge.
By combining this with our structured approach to identifying, developing and implementing innovations, we can create cutting edge in-flight service concepts that meet the values of your brand and the expectations of your passengers.
Trend Scouting
We have trend scouts based in a growing number of metropolitan cities who continuously monitor regional and category trends in packaging design, food, retail and service. What's more we complement these findings with feedback from passengers, cabin crew and suppliers to further enhance our market knowledge.
Co-innovation Workshops
Once emerging trends are identified, we employ proven techniques to translate these trends into an in-flight service vision. We then conduct co-innovation workshops with our airline customers to turn these visions into concrete concepts.
Realizing ideas
With a clear concept our innovation team works with our design team to create products and service concepts to bring these new ideas to life. Finally we carry out prototyping, testing and feedback, ensuring all stakeholders get to experience the concept, before final changes and roll-out occur.