In-flight Agency - the complete in-flight service management

Reducing in-flight service levels in order to lower costs is easy. Decreasing costs and maintaining a memorable in-flight experience, on the other hand, requires innovative thinking and the willingness to embrace new business models.

LSG Sky Chefs has pioneered the creation of tailor-made in-flight agencies that can manage the complete onboard experience for its customers. This way, your airline retains strategic oversight while sharing in the success: a real win-win proposition.

The set-up of an in-flight agency is based on your airline’s individual needs. A sound governance structure ensures you remain in full control. The agency smartly bundles the expertise and specific competencies of both your airline and LSG Sky Chefs. As your unique partner, the in-flight agency manages the integration of all supply chain elements and has a team focused around operations, innovation, cost and supplier management and quality. In addition, the agency enjoys full access to LSG Sky Chefs worldwide network and infrastructure, enabling it to tap into a vast pool of expertise, competencies and support.

LSG Sky Chefs currently manages all or significant parts of the in-flight service for various major airlines around the world.

Video and Case Study: The House