Today, many airlines are focusing on their core operations and outsourcing non-core operations to able partners. This is where our in-flight agency model comes into play.

For over 13 years we have successfully managed in-flight service agencies for a number of major airlines around the world; achieving significant savings and quality improvements.

We provide a full scope of in-flight services such as:

• Product and equipment development
• Menu design
• Galley packing
• Sourcing
• Procurement
• Warehousing and logistics
• Lounge services
• Onboard sales

In-flight agency - a structure that works

A successful in-flight agency must work seamlessly with all other operational areas of the airline. A clearly defined structure is required to ensure that strong governance and communication functions are established. This structure is customized specifically to the needs of each airline, however, they usually include:

• Joint Executive Steering Team
• Business Improvement Team
• Product innovation, design and management function
• Total quality management function
• Supply chain management function
• Operational engineering and management function
• Procurement function
• Finance and control function