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Airline Challenges

LSG Sky Chefs Offers

  • Complexities and demands of coordinating in-flight services

    One-stop shop covering the full scope of in-flight service and supply chain management

  • Focusing on core operations while maintaining control of passenger experience

    Agency solution that leaves full strategic control with the airline

  • Costs of administration

    Increased efficiency and operational synergies through specialist focus

In-flight Agency - the complete in-flight service management

Pioneering business models deliver optimal results.

Today, many airlines are focusing on their core operations and outsourcing non-core operations to able partners. This is where our in-flight agency model comes into play.

For over 13 years we have successfully managed in-flight service agencies for a number of major airlines around the world; achieving significant savings and quality improvements.

 

We provide a full scope of in-flight services such as:

  • Product and equipment development
  • Menu design
  • Galley packing
  • Sourcing
  • Procurement
  • Warehousing and logistics
  • Lounge services
  • Onboard sales

In-flight agency - a structure that works

A successful in-flight agency must work seamlessly with all other operational areas of the airline. A clearly defined structure is required to ensure that strong governance and communication functions are established. This structure is customized specifically to the needs of each airline, however, they usually include:

  • Joint Executive Steering Team
  • Business Improvement Team
  • Product innovation, design and management function
  • Total quality management function
  • Supply chain management function
  • Operational engineering and management function
  • Procurement function
  • Finance and control function

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