Customer Care: We Listen. We Care. We Solve.
Your feedback is invaluable to us because only by knowing what you think and need can we tailor our services to best meet your requirements. That is the simple foundation of the Customer Care concept.
It is important to us to Listen to what you, our customers are telling us, show that we Care by taking the time to understand the real issues and needs, and to Solve, by putting effective actions in place so that you will be able to see noticeable results and continuous improvement in our service to you.
One of the basic tools we are using to quantify customer satisfaction is a questionnaire that is conducted every six months. Questionnaires are sent to selected airlines headquarters, as well as to the respective Local Station Managers where we provide in-flight services, covering various aspects of our service, such as the crew handovers and responsiveness to daily issues as well as finding out how aware our customer are of our extensive business portfolio.
The results of these questionnaires are analyzed in detail and the feedback is shared within the company from the Executive Board to the General Managers of the units and with our Sales teams world-wide. We have seen from the first questionnaire held in October 2008 that a large amount of constructive information has filtered through which is being acted on to ensure progress is made on all the aspects our customers deemed important.
We would like to ask for your support in contributing open feedback to your contact at LSG Sky Chefs, even if you have not personally received a questionnaire, as through this we can explore mutual opportunities to move forward together during these challenging times for our industry.