Customers

Our new business approach enables Qantas to minimize costs while maintaining superior service standards.

To provide cost-efficient solutions and quality products Qantas needed a catering partner that was willing to closely collaborate with its team. And that's precisely what we did. By exceeding expectations and creating memorable in-flight experiences, we have helped Qantas hone its competitive edge. Greater efficiency and a wider range of customized processes gave the airline a distinct advantage. Qantas now views LSG Sky Chefs as “a major global supplier with local expertise and spot-on solutions.”

An in-flight service agency dedicated to Virgin Atlantic’s individual needs is at the heart of our partnership.

Our pioneering solution helps Virgin Atlantic sustain and grow its already highly successful business. The whole process began by earning the airline’s trust. Working as a team, we helped ensure consistent quality and reliability each step of the way. The result? Significant performance improvements for Virgin Atlantic’s in-flight service supply chain management.

“The partnership with LSG Sky Chefs has allowed us to get on with our primary task which is focusing on core activities and tackling key strategic issues.”

Working together we successfully implemented an outstanding Lean Catering Service Model.

To achieve its goals of reducing costs and increasing passenger satisfaction, Alaska Airlines was looking for alternative ways of doing business. Our task was to make meaningful changes to what had become a rather conventional way of doing business. Together we developed a new service model that reduces costs while maintaining a high level of quality and service, ultimately ensuring passenger satisfaction.

“Players from both LSG Sky Chefs and our airline worked to form a true partnership. Now we are harvesting the fruits of our labor.”

Increasing cost-efficiency and passenger satisfaction through a dedicated in-flight solutions partner

For more than a decade Lufthansa has worked with LSG Sky Chefs to handle all aspects of its in-flight services. Together we oversee everything from service, planning and loading activities to managing the airline’s entire in-flight supply chain.

The latest in-flight service concept that LSG Sky Chefs developed for Lufthansa is unique, cost-efficient and conscious of the carrier's brand image. The concept is based on a professional selection of attractively presented cuisine styles from world-renowned star chefs. The airline remarked that “it has been extremely well received by our passengers.”