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Got a question you’d like to ask us? Many of your queries have been answered already in our FAQs: we’ve put together the most common one’s here to help you.

Start by telling us: What kind of help do you need?

Job Seeker FAQ'S

Where can I apply for a job or an internship at LSG Sky Chefs?

In order to apply for current job vacancies or internships, please go to Jobs. To learn more about career opportunities in general at LSG Sky Chefs, please visit our career section.

Business Customer FAQ'S

I would like to to order VIP/charter catering.

Please contact our location where you need support directly.

Consumer FAQ'S

Claims on inflight purchases

Please send us the flight number, the date of your flight and your starting location and destination.

Do you offer guided tours of your catering facilities?

We appreciate your interest in visiting our facilities, but due to strict hygiene and security constraints, we do not conduct public facility tours. We kindly ask for your understanding. Get to know one of our catering facilities through a virtual tour.

What meal will be served on my flight?

The airline decides what meals are offered on board. As we act only on behalf of the airline, we are not authorized to give out such information. Please contact the airline directly for further information.

Where can I pre-order a special meal?

Please order your meal via the airline’s website, by calling the airline’s call center or your travel agent. Most airlines require you to place the order at least 24 hours prior to your flight.

I have a question about a certain product (beverage or meal) served to me during a flight. Who can I contact for more information?

We are a service provider for airlines. Each airline has a different onboard offering, so please contact the specific airline regarding the product you are interested in for more information.

Where can I get a list of ingredients for a certain product served to me during a flight?

We are a service provider for airlines. Please contact the specific airline regarding the product you are interested in for more information.

Where can I buy a catering trolley or inflight equipment such as amenity kits, trays, pillows, blankets?

The inflight equipment belongs to the airlines that we partner with, so please contact the respective airline directly for further information.

Media FAQ'S

Where can I find the latest press releases, photos and contact information for media enquiries?

For our latest press releases, photos and videos as well as our contacts for media representatives, please visit our Media section.

General Enquiry FAQ'S

Do you offer guided tours of your catering facilities?

We appreciate your interest in visiting our facilities, but due to strict hygiene and security constraints, we do not conduct public facility tours. We kindly ask for your understanding.

Do you offer catering for companies or private events?

Unfortunately, we do not provide catering services for private customers.

Where can I buy a catering trolley or inflight equipment such as amenity kits, trays, pillows, blankets?

The inflight equipment belongs to the airlines that we partner with, so please contact the respective airline directly for further information.

I would like to know more about LSG Sky Chefs. Where do I find further information?

For detailed information regarding our company, please visit the Who We Are section.

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